At CrateHalos, we aim to ensure you are fully satisfied with your purchase. If, for any reason, you are not happy with your order, we’re here to help.

Eligibility for Returns

You may return an item within 14 days of receiving it, provided that:

• The item is unused and in its original packaging
• The item is in the same condition as when it was delivered
• You have the receipt or proof of purchase

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following types of products are non-returnable:

• Final sale or clearance items
• Gift cards
• Personalized or customized items
• Digital downloads or services

How to Initiate a Return

To start a return:

1. Contact us at [email protected] with your order number and reason for the return.
2. Once approved, we will provide return instructions and the return shipping address.
3. Pack the item securely and ship it to us using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days and automatically applied to your original method of payment.
• Shipping charges (if any) are non-refundable.

If your refund is delayed or missing, please check with your bank or credit card provider before contacting us.

Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend requesting a return and placing a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 3 days of delivery.
• Include a photo of the item and a brief description of the issue.
• We will arrange a replacement or full refund at no extra cost to you.

Contact Us

If you have any questions regarding this policy or need help with a return, please contact:

CrateHalos
Email: [email protected]
Phone: +1 (929) 309-1447
Address: 106 N Lipscomb St, Higgins, Texas 79046, USA